Privacy Statement
At Always & Forever Moissanite, we are deeply committed to safeguarding the privacy of our valued clients and associates. As the sole owner of the information collected on this website, we assure you that we will not share, sell, or distribute your financial or personal information to any third parties, except as disclosed in this privacy policy.
1. Data Collection
Who Has Access to Your Data?
If you are not a registered client on our site, we do not retain or view any personal information related to your profile.
If you are a registered client with an account, your personal information may be accessed by:
• Our system administrators.
• Our support team, who may require access to client account information for assistance purposes.
How is the collected information used?
When you make a purchase on our store, we collect personal information such as your name, address, and email address to facilitate the buying and selling process.
When you browse our store, we automatically receive your computer's IP address, which helps us gather information about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information you provide in your user profile. You have the ability to view, edit, or delete your personal information at any time, except for changing your username. Website administrators also have access to view and edit this information.
How do we obtain your consent for information?
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you imply your consent for us to collect and use the information for that specific purpose only.
If we request your personal information for secondary reasons like marketing, we will either ask you directly for your expressed consent or provide an opportunity for you to decline.
You can withdraw your consent or request the erasure of your personal information from our system at any time. Please contact us at: info@alwaysandforevermoissanite.com
2. Payment Systems
Our store is hosted by Woocommerce, which provides an online e-commerce platform enabling us to sell products and services to you.
Your data is stored securely in Woocommerce's data storage databases and general application, protected by a firewall.
The data held by Woocommerce includes the information you provide when filling in your private details during the order process. This data is solely related to your billing and profile information. Please note that none of your bank details are stored through Woocommerce, as Always & Forever Moissanite does not use Woocommerce as a payment gateway but solely as an operating system for our store.
For payments, we utilize Paystack as our preferred payment gateway. Paystack is PCI DSS Level 1 certified, which is the highest level of certification in the global card payment industry. Paystack never saves your card details. When you enter your card information on Paystack, it is encrypted before being sent to their servers. Paystack employs a secure HTTPS connection to ensure that even encrypted information cannot be intercepted.
Upon entering your private billing details, you will be redirected to the Paystack payment server, where your bank account information is securely stored and processed. For further details, please visit their compliance page.
3. Cookies
If you leave a comment on our site, you have the option to opt-in and save your name, email address, and website in cookies. This functionality allows you to conveniently have your information pre-filled when leaving subsequent comments. These cookies remain valid for one year.
When visiting our login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.
Upon logging in, several cookies will be set to save your login information and screen display preferences. Login cookies are valid for two days, while screen options cookies last for one year. If you choose "Remember Me," your login will persist for two weeks. Logging out of your account will remove the login cookies.
4. Data Retention
When you submit a support ticket or comment, the associated metadata will be retained until you request its removal. This data allows us to recognize you and automatically approve your comments, eliminating the need for moderation.
If you register on our website, we also store the personal information provided in your user profile. You have the ability to view, edit, or delete this information at any time, excluding your username. Website administrators can also access and modify this information.
5. Security Measures
We prioritize the security of your information and employ the SSL/HTTPS protocol throughout our website. This encryption ensures that your user communications with our servers are protected, preventing unauthorized capture or hijacking of personally identifiable information by third parties.
In the event of a data breach, our system administrators will promptly take all necessary steps to ensure system integrity. We will notify affected users and, if necessary, reset passwords.
6. Your Data Rights
General Rights
If you have a registered account on our website or have left comments, you can request an exported file containing the personal data we have stored, including any additional information you provided.
You also have the right to request the erasure of your personal data; however, this excludes any data we are legally required to retain for administrative, legal, or security purposes. In short, we cannot erase data that is vital to maintaining your active customer status (e.g., basic account information like your email address).
If you choose to have all of your data erased, we will no longer be able to provide any support or product-related services to you.
For any inquiries or requests related to your data rights, please contact us at: info@alwaysandforevermoissanite.com